FAQS

FAQs

What is your privacy statement?
We do not sell or give out any customer information. Please contact us via our website contact page for any questions you may have.
What is your will call policy?
We will gladly hold all items for up to 14 days after you have been notified they are ready. Please pick up you items in a timely manner.
Can I cancel or modify my order once it is placed?
Unfortunately, this order cannot be cancelled or modified as it is already being processed. Just simply place a new order.
Can I return parts?
Unfortunately, no, all parts are final sale. You can always send us the part and the unit and have us install this if you feel there is a problem with the part.
I am not local, how do I ship my item(s) to be serviced?
On our website home page, just click on Service Request. Follow the simple instructions and fill out the form and ship the item(s) to us. We will take it from there. We will contact you when the work has been completed for payment.
How much will it cost to repair and will I get an estimate?

Here are the basics:

  • Clippers and Trimmers: $25 Labor / plus parts
  • Hand Held Hair Dryers: $25 Labor / plus parts
  • Large Animal Clippers: $40 Labor / plus parts
  • Vacuums / Large Animal Dryers: $50 Labor / plus parts
  • Lather Machines: $50 Labor / plus parts
  • Blades: $10 Labor / plus parts
  • Scissors: $30 Labor / plus parts
  • Straight Razors: $30 Labor
  • Knives: $5 Labor

You will not get an estimate. We will fix the hard failure and then change all the wearable parts so you receive a factory rebuilt tool to ensure performance and reliability. All replaced parts will be returned to you. On the rare event it is cost prohibited to repair, we will then not fix this. If we can save you money, we will. All repairs come with a 90 day warranty.

SERVICE LEAD TIME IS 2 - 3 WEEKS.

Are shipping charges refundable?
Unfortunately, they are not.
What is the warranty?
All products purchased from PP&M come with a complete manufacturer warranty against defect in material and workmanship. Simply fill out the service request form and mention a warranty. If found defective, we will repair or replace the item at our discretion and return the item to you at no charge. You will be responsible for shipping to get the item(s) to us. All repairs come with a 90 day warranty.
Is the item in stock?
Our inventory changes every minute so we are not able to confirm inventory. Simply place your order so we can allocate your items for delivery asap.
What hours are you open?
We are open Monday - Friday from 9am to 5pm. We are closed on all weekends and major holidays. Your orders will be processed during these hours.
How long does blade sharpening and service work take?
Our lead time runs between 2-3 weeks. We will contact you just as soon as it's finished and you can pay via our online website for convenience.
Can I talk to the technician and get help with fixing my tools?
Unfortunately not. Just ship or drop the item(s) by our store so our Factory Authorized Technician can get them in working order.
What's your return policy?

In the event something is wrong with the item you purchased, we will either repair or replace the item at our discretion as long as you return the item(s) to us within 30 days with proof of purchase.

All products found defective will be handled per manufacturer policy.

Unopened item(s) that are in a resellable condition may be returned within 30 days with proof of purchase. A 15% restocking charge may apply.

Sorry, no returns on special orders, parts, electrical appliances, clipper blades, trimmer blades, and scissors. We do however offer a 30 day courtesy exchange on electrical appliances, clipper blades, trimmer blades, and scissors if you got the incorrect item.

What is the status of my online internet order?
You can login to our website and check the status. You can also email or text us for additional information. Your order is updated online as it goes through each step. The last step is your item has shipped which will include the FedEx tracking information that is emailed to you.
How will my item(s) be shipped?
We ship exclusively within the FedEx family for an accurate and timely delivery.
What is the status of my service work?
We will contact you via email and or text just as soon as its been completed. If it has been over 3 weeks, you can email or text us for a status update. Remember to check your email spam/junk filter.
Is an appointment needed for dropping off repairs or sharpening?
That is not necessary. Just bring in your items Monday - Friday, 9:00 - 5:00, and we will check them into the system for repair.
I am having trouble ordering via your website.
Visit the Contact Us on our website home page. Fill out the easy form and we will contact you for payment.
Are parts available for purchase?
Yes, just shop on our website by going to the manufacturer, then find the model for a list of parts available.